RMS Services Ltd has designed and developed innovative Service Management solutions that support the day-to-day processes and procedures necessary in running a business operation,since 1987. Early adoption of the “best practice” guidelines,championed by ITIL,into our product design has been fundamental to the success of our solutions in the market place.

RMS Aware provides a simple yet effective solution to support and enhance all ITIL disciplines. In particular,it supports:

• Configuration Management and regulatory compliance by automated IT asset discovery and detailed auditing of hardware/software.
• Automatic CMDB population, flexible Asset ID recovery and advanced auditing methods (Agentless and web-based) provide the complete solution.

It is fully integrated with the RMS Service Desk,in particular the CMDB and can be used to pre-populate and update it with new devices, as they are found.

Furthermore, it complements the RMS Enterprise Manager,which provides monitoring and management of the total IT service infrastructure.

Additional Website: www.rms.co.uk.

Membership Categories: Audit Service Provider / Consultants, Audit and Licence Management Tools, Software Publishers, Asset Management